Terms and Conditions for Private Lessons
Welcome to Langmobile, where we are dedicated to providing the highest quality private lessons for children at an affordable price. Our mission is to ensure that every child has access to language learning opportunities that enrich their lives and broaden their horizons.
1. Coupon Expiration Date
All coupons will expire in 24 months (2 years) and will not be applicable to online classes or for a refund after that date.
*Not applicable to the trial booking package
2. Reimbursement and Cancellation Policy:
You are responsible for canceling your private lesson at least 24 hours in advance on your client account. Cancellations by email or by phone will not be accepted.
We understand that schedules can change unexpectedly. Therefore, we offer a flexible cancellation policy with the following conditions:
- Classes canceled 24 hours prior to the start time of the scheduled class time can be rescheduled to an alternative date.
- Classes canceled within 24 hours will not be rescheduled and not refunded.
- No-Show Policy: Failure to attend a scheduled class without prior notice. These classes will not be rescheduled and not refunded
Any cancellation by Langmobile can be rescheduled.
Pro-rata cancellations (if refund is requested): refund of all classes that have not been taken or within 24-hours of the next class.
*If a package of 20 classes was purchased (receiving the discount), regular price will be applied to all classes that have been taken, and the remaining balance will be refunded.
3. Online Etiquette and Code of Conduct:
To ensure a productive, safe and respectful learning environment, we ask parents and students to adhere to the following guidelines:
- Respect: Encourage your child to show respect towards the teacher and fellow classmates at all times.
- Camera On: Please ensure that your child’s camera remains on throughout the duration of the class. **If your child wishes to keep their camera off during class, please let the teacher know at the start of the class.
- Well-Lit Area: Choose a well-lit and comfortable environment for the class.
- Quiet Place: Select a quiet space free from distractions to optimize the learning experience.
Note that Langmobile reserves the right to mute and/or remove the participant from the class if these conditions are not met.
4. Technology Requirements:
To participate in our online classes, students must have access to a reliable internet connection, a compatible device (such as a computer or tablet), and any necessary software or applications.*If technical issues exist on the participants’ end, Langmobile is not responsible to replace the class.
5. Intellectual Property:
All materials provided during the classes, including but not limited to lesson plans, worksheets, and recordings, are the intellectual property of Langmobile and may not be reproduced or distributed without prior written consent.
6. Privacy and Data Protection:
We are committed to protecting the privacy of our students and their families. Personal information collected during the registration process will be used solely for the purpose of providing our services and will not be shared with third parties without consent.
7. Feedback and Communication:
We welcome feedback from parents and students to continuously improve our services. Please feel free to reach out to us with any questions, concerns, or suggestions.
8. Agreement:
By enrolling your child in our classes, you acknowledge that you have read and agree to abide by these terms and conditions.
Thank you for choosing Langmobile for your child’s language learning journey. We look forward to helping them thrive in their language skills!