Membership terms and conditions
By purchasing your Membership to our online courses, you agree to the following terms and conditions:
- Subscription duration and access:
As a member, you have unlimited access to our drop-in course platform, depending on the age group of the Membership you have purchased.
Subscriptions cannot be shared and will begin on the date of purchase, allowing immediate access to the entire online à la carte platform for your child’s age group.
- Payment plan:
Members will be billed monthly for the selected Membership plan.
- Options include: 3 months, 6 months, 12 months.
The end of the Membership corresponds to the date of purchase and the plan selected.
We do not have an automatic renewal plan; members must inform us if they wish to continue or purchase another Subscription.
- Refunds or cancellations:
Courses will only be cancelled for technical reasons beyond our control.
Subscription refunds, if necessary, will be prorated according to the time spent on the program.
We strive to offer the highest quality service and, in the event of any failure, please let us know your concerns.
- Online Etiquette and Code of Conduct:
To ensure a productive, safe and respectful learning environment, we ask parents and students to adhere to the following guidelines:
- Respect: Encourage your child to show respect towards the teacher and fellow classmates at all times.
- Camera On: Please ensure that your child’s camera remains on throughout the duration of the class. **If your child wishes to keep their camera off during class, please let the teacher know at the start of the class.
- Well-Lit Area: Choose a well-lit and comfortable environment for the class.
- Quiet Place: Select a quiet space free from distractions to optimize the learning experience.
Note that we reserve the right to mute and/or remove the participant from the class if these conditions are not met.
- Technology Requirements:
To participate in our online classes, students must have access to a reliable internet connection, a compatible device (such as a computer or tablet), and any necessary software or applications.
*If technical issues exist on the participants’ end, Langmobile is not responsible to replace the class.
- Other considerations :
To ensure your eligibility, please verify that:
- Course registration closes one hour before the start of the course.
- Participants must be within the age range specified for the course.
It is the responsibility of parents or guardians to ensure that their child has access to the necessary technology and a suitable learning environment.
- Intellectual property, including teaching materials and videos, is for personal use only.
- A privacy policy is in place to protect personal information.
- Changes and termination :
Course schedules and teachers are subject to change.
We reserve the right to modify these terms and conditions and will inform members of any changes.
By purchasing a Membership, you acknowledge that you have read, understood and accepted these terms and conditions.
Thank you for choosing our Subscription for your child’s online language learning journey!